Effective Date: December 1, 2025
See also: Terms of Service

This Privacy Policy (“Policy”) explains how ReliAbuild AI Solutions LLC (“ReliAbuild AI,” “we,” “our,” or “us”) collects, uses, shares, and protects personal information through our websites, AI tools, and related services (collectively, the “Services”).

ReliAbuild AI provides consulting and technology solutions that help contractors implement AI-driven workflows, including AI voice and chat agents, CRM workflows, and other automation services. In many cases, we process personal information on behalf of our contractor customers.

When we determine the purpose and means of processing personal information—for example, for our own marketing, billing, or website analytics—we act as a data controller. When we process personal information on behalf of a contractor or another business customer—such as their leads, customers, or call recordings handled through an AI workflow—we act as a data processor or service provider, and their privacy policies and instructions govern that processing.

If you access or use the Services at the request of one of our business customers (for example, as a customer of a contractor that uses ReliAbuild AI), please refer to that customer’s privacy policy for information about how they manage and handle your personal information.

By using our Services, you acknowledge and agree that your personal information will be handled as described in this Policy. If you do not agree, you must discontinue using the Services.

1. Information We Collect

We collect the following categories of information:

1.1 Information You Provide Directly

Account & Registration Information

When you create an account or are added as a user, we may collect:

Name

Email address

Password or login credentials (hashed where applicable)

Role and company name

Optional profile details (e.g., profile picture)

Billing & Payment Information

For paid Services, our third-party payment processor (e.g., Stripe) may collect:

Name

Billing address

Payment card details or other payment information

We do not store full payment card numbers. Payment information is processed exclusively by our payment processor in accordance with its own privacy policy.

Implementation & Content Data

When using the Services, you or our customers may upload, transmit, or generate:

Call audio and voice recordings

Transcripts and summaries of calls

Chat logs and messages

Contact details for leads, customers, and staff

Job information, appointments, invoices, and related records

Files or content you choose to upload (e.g., scripts, FAQs, documents)

Depending on how customers configure the Services, this may include personal information about their customers, prospects, or employees.

Communication Information

If you contact us via email, form, chat, or phone, we collect:

Name and contact details

The content of your message or inquiry

Any attachments or information you choose to provide

Information About Others
If you provide information about other people—for example, by uploading a contact list, adding team members, or enabling communication with your customers—you confirm that you have the authority to do so and have provided any required notices or obtained any necessary consents.

1.2 Information We Collect Automatically

When you access or use the Services, we automatically collect information such as:

Usage Data

Account actions (logins, settings changes, call-handling events, message activity, workflow changes)

Timestamps and system activity logs

Interactions with support and in-product features

Performance and diagnostic data (e.g., error logs, response times)

Device & Technical Data

IP address

Browser type and version

Device type and operating system

Device identifiers and session identifiers

Referring URLs and pages viewed

Approximate Location Data
We may infer your approximate location (e.g., city, region, country) from your IP address. We do not attempt to identify your precise location.

Cookies and Similar Technologies
We use cookies, web beacons, and similar technologies to:

Maintain session security and keep you logged in

Remember your preferences

Analyze use of the Services

Improve performance and user experience

Support marketing and advertising activities

For details, see Section 3 (Cookies and Similar Technologies).

1.3 Information from Third Parties

We may receive information about you from:

Integrations and Connected Services
When you connect third-party platforms (e.g., Google Calendar, other calendars, email providers, CRMs, telephony platforms), we may receive:

Calendar events and related details

Contact lists and contact details

Communication logs (SMS, calls)

Any other data you authorize the integration to share

Payment Processors
We may receive limited billing-related information (e.g., transaction status, last four digits of a card, card type, billing country).

Marketing, Analytics, and Lead Sources
We may receive:

Basic demographic information

Marketing or lead attribution information

Information about how you engaged with our ads or emails

1.4 Aggregated and De-Identified Data

We may create aggregated or de-identified data by removing information that identifies you. Aggregated or de-identified data may be used for any lawful purpose. If we combine aggregated or de-identified data with personal information in a way that could identify you, we will treat it as personal information.

2. How We Use Personal Information

We use personal information for the following purposes:

To Create and Manage Accounts

Manage permissions, roles, and account settings

Provide onboarding and user support

To Provide and Operate the Services

Run AI voice and chat agents, call routing, text messaging, scheduling, CRM workflows, and automations

Transcribe, summarize, and store call or message content when enabled

Deliver dashboards, notifications, and reports

Provide technical support and assistance

Processing is necessary to perform our contractual obligations to you or our business customers.

To Maintain, Improve, and Develop the Services

Monitor performance, reliability, and usage

Identify and resolve bugs or errors

Test improvements and new features

Analyze how users interact with the Services

We may use de-identified or aggregated data for these purposes. When required, we will request your consent before using identifiable personal information beyond what is necessary.

To Train and Improve AI Models (Where Permitted)

We may use de-identified or aggregated call data, transcripts, and interaction logs to improve AI model accuracy, performance, and safety.
Where required by law—or if our processing materially expands—we will request consent or provide opt-out options.

To Communicate with You

Respond to questions and support requests

Send service-related updates (e.g., maintenance notices, security alerts)

Manage account, billing, and subscription communications

To Send Marketing and Promotional Communications

Inform you about new features, offers, webinars, or content

Request feedback or participation in surveys

You may opt out of marketing emails at any time via the unsubscribe link or by contacting us.

To Protect Against Fraud, Abuse, and Misuse

Detect and monitor suspicious activity

Enforce our Terms of Service and policies

Protect the rights, safety, and property of ReliAbuild AI and others

To Comply with Legal Obligations

Respond to lawful requests from authorities

Maintain legally required records

Establish or defend legal claims

3. Cookies and Similar Technologies

We use cookies and similar tools to operate, secure, and enhance the Services.

3.1 Types of Cookies

Strictly Necessary Cookies: Required for login, authentication, and core functionality.

Functional Cookies: Remember preferences such as language or saved filters.

Analytics Cookies: Help us understand usage patterns through tools like Google Analytics.

Advertising Cookies: Help deliver and measure ads about our Services on other platforms.

3.2 Your Choices

Most browsers allow you to block, delete, or manage cookies. Blocking all cookies may impact Service functionality. You may also use ad-blockers or opt-out tools offered by advertising networks and analytics providers.

4. How We Share Personal Information

We do not sell personal information. We may share it as follows:

With Our Business Customers

When acting as a processor, data (e.g., call recordings, transcripts, contact data) is shared with the customer and their authorized users based on their configuration.

Within Your Organization

Depending on settings, certain information may be visible to other users in your organization.

With Service Providers and Vendors

We use trusted third parties for:

Cloud hosting

Telephony and messaging

CRM and integrations

Analytics

Customer support tools

Payment processing

Legal and professional services

These providers use personal information only as needed to perform services on our behalf.

With Enabled Third-Party Integrations

When you connect third-party platforms, we share information as required by the integration. Review each third party’s privacy policy.

For Legal, Security, or Compliance Reasons

We may disclose information to:

Comply with laws or legal processes

Respond to public authorities

Enforce our agreements

Protect rights, property, or safety

For Business Transfers

If we undergo a merger, acquisition, financing, reorganization, or asset sale, personal information may be transferred, with reasonable steps taken to ensure continued protection.

5. Data Retention

We retain personal information as long as necessary to:

Provide the Services

Fulfill the purposes described in this Policy

Comply with legal obligations

Resolve disputes

Enforce our agreements

When no longer needed, information is deleted or de-identified. Backup copies may persist for a limited time.

6. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

Access — Request confirmation and a copy of your data

Correction — Request that inaccurate or incomplete data be corrected

Deletion — Request erasure of personal information, subject to exceptions

Restriction — Request limits on processing

Objection — Object to certain types of processing

Portability — Receive a machine-readable copy of certain personal information

Withdraw Consent — Withdraw consent where applicable

To exercise your rights, contact us using Section 11 (Contact Us). Identity verification may be required. Requests may be limited when legally justified.

If we process data on behalf of a business customer, we may refer your request to them, as they are typically the controller.

You may also have the right to submit complaints to your regional data protection or consumer protection authority.

7. Children’s Privacy

The Services are intended for adults and businesses. We do not knowingly collect personal information from children under 13 (or another age defined by local law). If such information is discovered, we will delete it. Please contact us if you believe a child has provided personal information.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from loss, misuse, unauthorized access, or disclosure. However, no method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of account credentials.

9. International Data Transfers

We are based in the United States, and personal information may be processed or stored in other countries with differing data protection laws. Where required, we implement safeguards such as contractual protections to ensure adequate protection.

10. Changes to This Policy

We may update this Policy periodically. When changes occur, we will:

Update the “Effective Date”

Post the revised Policy on our website

In some cases, additional notice may be provided. Continued use of the Services indicates acceptance of the updated Policy. If you do not agree, discontinue use of the Services.

11. Contact Us

If you have questions, concerns, or requests regarding this Policy or our privacy practices, you can contact us at:

ReliAbuild AI Solutions LLC
Attn: Privacy Officer
Email: [email protected]
Website: www.ReliAbuildAI.com

California Privacy Notice (CPRA Addendum)

(Included exactly as provided, with improved flow)

California residents have rights under the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”). This notice supplements the information in this Policy.

Categories of Personal Information We Collect

In the past 12 months, we have collected:

Identifiers

Customer records

Commercial information

Internet or network activity

Audio and electronic information

Professional or business information

Inferences

We collect this information for the purposes described in Sections 1 and 2.

Selling or Sharing Personal Information

ReliAbuild AI does not sell personal information for monetary value.

However, certain analytics or advertising technologies may be defined as “sharing” or “selling” under California law. If applicable, we will provide a “Do Not Sell or Share My Personal Information” mechanism.

Your California Rights

California residents may:

Know what personal information is collected

Request deletion

Request correction

Opt out of sale or sharing

Limit use of sensitive personal information

Not be discriminated against for exercising these rights

Authorized agents may submit requests on your behalf.

Call Recording, Monitoring, and Consent Responsibilities

Some Services involve recording, transcribing, or analyzing phone calls, voicemails, SMS, or other communications. These functions may capture personal information from individuals who are not users of the Services.

Because laws vary by state and jurisdiction, customers are solely responsible for:

Complying with all call recording, monitoring, telemarketing, and privacy laws

Providing required notices or obtaining required consents

Configuring call flows and disclosures appropriately

ReliAbuild AI operates solely as a service provider and does not control or manage customer compliance obligations.

AI Training Opt-Out Language

ReliAbuild AI may use de-identified or aggregated data to improve AI accuracy, performance, and safety.

We do not use identifiable customer content—such as call recordings, transcripts, or contact information—to train models deployed across customers unless:

The customer provides explicit consent, or

The customer agreement allows it.

Customers may opt out of contributing to model improvement, except where processing is strictly necessary to deliver the Services.